🔄 Karobusiness Return Policy

At Karobusiness, we aim to ensure complete customer satisfaction. If you're not happy with a product, our Return Policy allows returns based on the product category, return reason, and seller/manufacturer terms.

📦 General Return Guidelines

  • Returns must be requested within the return window specified for each product category.

  • Items must be returned in unused, original condition with tags, packaging, accessories, manuals, and invoices intact.

  • Return approvals are subject to quality check upon pickup or delivery to the seller.

  • Some items may be non-returnable, including customized products, hygiene-sensitive items, or as marked on the product page.

📚 Category-Wise Return Policy

👕 1. Clothing & Fashion Accessories

  • 🕒 Return Window: 7 days from delivery

  • ✅ Eligible Returns: Wrong size, color, damaged, defective, or not as described

  • ❌ Non-returnable: Innerwear, socks, swimwear, and custom-stitched items

  • 📦 Condition: Must be unused, unwashed, with all tags and packaging

📱 2. Electronics (Mobiles, Laptops, Gadgets)

  • 🕒 Return Window: 3 days from delivery (Only for DOA, damaged, or wrong item)

  • ✅ Eligible Returns: Damaged on arrival, wrong item, or not working on first use (must include video proof)

  • ❌ Non-returnable: Once activated or used, except for service-related issues (then warranty applies)

  • ⚙️ Inspection Required: By authorized service center or seller before return approval

💡 3. Electrical Appliances

  • 🕒 Return Window: 5 days from delivery

  • ✅ Eligible Returns: Item damaged in transit, defective, or incorrect product delivered

  • ❌ Non-returnable: Used items or if the manufacturer warranty applies directly

  • 🔌 Condition: Product must be unused and in its original packaging

🛋️ 4. Home Decor & Furniture

  • 🕒 Return Window: 7 days from delivery

  • ✅ Eligible Returns: Wrong item, damaged on arrival, missing parts

  • ❌ Non-returnable: Custom furniture, made-to-order décor, or items with minor color/texture variations

  • 📦 Condition: Original packaging, undamaged condition, unassembled (if applicable)

🚚 Return Process

  1. Log in to your Karobusiness account

  2. Go to “My Orders” and select the product

  3. Click “Request Return”, select reason, and upload evidence (if needed)

  4. A pickup will be arranged, or you'll be guided on self-return (based on product/seller policy)

  5. After QC, return is approved and refund/exchange is initiated

🔁 Return Options

  • Refund to original payment method (5–7 business days after QC)

  • Replacement (if stock available and applicable for the product)

  • Exchange (only available for fashion and select home decor items)

⚠️ Important Notes

  • Items marked as “Non-returnable” on the product page cannot be returned.

  • In case of high-value electronics, seller/manufacturer verification may be required before approval.

  • For products under brand warranty, service requests may be directed to the brand’s service center.

🛒 Multi-Seller & Brand-Specific Returns

As a marketplace, Karobusiness works with multiple sellers and brands. Return conditions and timeframes may vary by seller. If a seller has a stricter or extended return policy, it will be clearly mentioned on the product page.