❓ Frequently Asked Questions (FAQs)

Welcome to the Karobusiness FAQs page! Here, you'll find answers to common questions about shopping, selling, and using our platform. If you need further assistance, feel free to contact our support team.

🛒 Shopping on Karobusiness

1. What is Karobusiness?
Karobusiness is an online marketplace that connects buyers with a wide range of products across multiple categories, including clothing, electronics, electrical items, and home décor, from various independent sellers and manufacturers.

2. How do I place an order?
To place an order:

  • Browse or search for products.

  • Add desired items to your cart.

  • Proceed to checkout and provide shipping details.

  • Choose a payment method and complete your purchase.

3. Can I purchase from multiple sellers in a single order?
Yes, you can add items from different sellers to your cart. However, each seller will handle the shipping and fulfillment of their respective products.

4. What payment methods are accepted?
We accept various payment methods, including credit/debit cards, UPI, wallets, and cash on delivery (COD), depending on availability.

5. How can I track my order?
Once your order is shipped, you will receive a tracking number via email. You can use this number to track your order on the carrier's website.

6. What should I do if I receive a damaged or incorrect item?
Please contact our customer support team within 7 days of receiving the item. Provide your order details and photos of the product, and we'll assist you with the return or exchange process.

7. Can I cancel my order?
Orders can be canceled within 24 hours of placing the order or before shipment. To cancel, please contact our customer support team promptly.

🛍️ Selling on Karobusiness

8. How can I become a seller on Karobusiness?
To become a seller:

  • Visit our Seller Registration Page.

  • Fill out the registration form with your business details.

  • Submit required documents for verification.

  • Once approved, you can start listing your products.

9. Are there any fees for selling on Karobusiness?
Karobusiness charges a commission on each sale. The commission percentage varies based on the product category and agreement. For detailed information, please refer to our Seller Agreement.

10. How do I manage my product listings?
After logging into your seller account, you can:

  • Add new products with descriptions, images, and pricing.

  • Edit or update existing product listings.

  • Manage inventory and track orders.

11. How do I handle shipping and returns?
As a seller, you are responsible for shipping your products to customers. You can choose your preferred logistics partner. For returns, please refer to our Return Policy for guidelines.

🧾 Account & Policies

12. How do I create an account?
To create an account:

  • Click on the "Sign Up" button on the homepage.

  • Provide your email address, create a password, and complete the registration process.

13. How can I reset my password?
If you've forgotten your password:

  • Click on the "Forgot Password" link on the login page.

  • Enter your registered email address.

  • Follow the instructions sent to your email to reset your password.

14. Where can I view my order history?
After logging into your account, navigate to the "My Orders" section to view your order history, track current orders, and manage returns or cancellations.

15. How do I contact customer support?
You can reach our customer support team at:

📱 Mobile App

16. Is there a Karobusiness mobile app?
Yes, our mobile app is available for download on both Google Play Store and Apple App Store. The app allows you to browse products, place orders, and manage your account on the go.

If you have any other questions or need further assistance, please don't hesitate to contact us. We're here to help!