🚫 Karobusiness Cancellation Policy

Karobusiness is committed to ensuring a flexible and convenient shopping experience for our customers. This Cancellation Policy outlines when and how you can cancel your order based on product categories and seller-specific terms.

📝 General Cancellation Terms

  • Order cancellation is allowed before the product is shipped.

  • Once an item is marked as “Shipped”, it cannot be cancelled and must be handled through the return/refund process.

  • Customized, made-to-order, or pre-order items may not be eligible for cancellation.

  • Orders paid via card or UPI will be refunded to the original payment method within 5–7 business days post cancellation approval.

📦 Category-Wise Cancellation Policy

👕 1. Clothing & Fashion Accessories

  • ✅ Cancellable: Before shipment

  • ❌ Non-cancellable: After item is shipped

  • Exceptions: Customized items, innerwear, and final sale items cannot be canceled

📱 2. Electronics (Mobiles, Laptops, Gadgets)

  • ✅ Cancellable: Within 6 hours of placing the order or before shipment, whichever is earlier

  • ❌ Non-cancellable: Once item is dispatched or packed

  • Note: Orders with limited-stock deals or flash sales may be non-cancellable

💡 3. Electrical Appliances (Fans, Kitchen Appliances, etc.)

  • ✅ Cancellable: Before shipment

  • ❌ Non-cancellable: After product is picked for shipping

  • Tip: If you suspect a wrong model/variant was ordered, cancel promptly to avoid return logistics

🛋️ 4. Home Decor & Furniture

  • ✅ Cancellable: Within 12 hours of placing the order or until seller confirms production/shipping

  • ❌ Non-cancellable: Once dispatched or for made-to-order/customized furniture

  • Note: Heavy/bulky items may have restricted cancellation due to early logistic commitments

⚠️ Seller-Specific Cancellation Terms

Since Karobusiness operates as a multi-seller platform, certain products may have custom cancellation terms defined by individual sellers or brands. These will be mentioned on the product page or during checkout.

  • Orders from certain sellers may be auto-processed immediately, reducing the cancellation window.

  • Some third-party branded products may require approval from the supplier for cancellation.

💳 Refund on Cancellation

  • Prepaid Orders: Refunded to the original payment source (UPI, credit/debit card, wallet)

  • COD Orders: No refund needed unless the order is prepaid partially or via coupon

Refunds are typically processed within 5–7 business days after confirmation.

❌ Orders That Cannot Be Cancelled

  • Shipped/Delivered items

  • Customized, engraved, or made-to-order products

  • Clearance sale, final sale, or non-returnable items

  • Items marked as "Dispatch in 24 hours" with real-time fulfillment

📲 How to Cancel an Order

  1. Log in to your Karobusiness account

  2. Go to “My Orders”

  3. Select the item and click “Cancel”

  4. Choose a reason and confirm

  5. You’ll receive an email/SMS confirmation of the cancellation and refund (if applicable)